Frequently Asked Questions
Everything you need to know about our anti-theft bags and accessories.
How do your anti-theft features work?
Our products incorporate patented technology including eXomesh slashguards, RFIDsafe blocking pockets, and smart zipper security to protect your belongings from pickpockets and identity thieves.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure all tags are still attached to receive a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually arrive within 10-15 business days.
Are Pacsafe bags waterproof?
Most of our bags are water-resistant and can handle light rain. For extreme conditions, we recommend purchasing one of our specialized rain covers for extra protection.
Do you offer a warranty on your products?
Yes, we offer a 2-year limited warranty on all bags and a 1-year warranty on accessories, covering any defects in materials or workmanship.
How should I clean my Pacsafe bag?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash, tumble dry, or use bleach, as this can damage the security internal components.